No products in the cart.
Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges vary depending on your location and the total value of your order.
The exact shipping cost will be calculated and displayed at checkout before you complete your purchase.
We also offer free delivery on selected orders or promotions — please check our shipping policy or current offers for more details.
How long will delivery take?
Delivery times depend on your location and the shipping method selected at checkout.
Orders are usually processed within 1–2 business days and delivered within 3–7 business days locally.
For international orders, delivery may take longer depending on customs and courier schedules.
You’ll receive a tracking link once your order has been shipped to monitor its progress.
What exactly happens after ordering?
After you place your order, you’ll receive a confirmation email with your order details.
Our team then processes and prepares your items for shipment. Once your order has been dispatched, you’ll receive another email containing your tracking information so you can monitor the delivery.
If there are any updates or issues with your order, our customer support team will contact you promptly.
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order.
A digital invoice is automatically sent to your registered email address once your purchase is confirmed.
You can also download or print your invoice anytime from your account under the “My Orders” section.
Payment Infomation
When the order payment is taken of my bank account?
The payment for your order is securely processed at the time of purchase. Once the transaction is completed, the amount is automatically transferred to our account through our payment provider. Depending on the payment method and bank processing times, it may take a few business days for the funds to appear in our account.
What is wishlist?
A wishlist allows customers to save their favorite products for later. It’s like a personal collection where you can add items you love but aren’t ready to purchase yet. You can easily view, manage, or buy those products whenever you return to the store.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, please contact our customer support team immediately.
Provide your order number and a clear photo of the item received. Once verified, we will arrange a replacement or issue a refund as soon as possible.
We’re committed to ensuring you receive your order in perfect condition and will resolve any issues promptly.
Can I change or cancel my order?
You can request a change or cancellation within a short time after placing your order — typically before it has been processed or shipped.
Once an order is dispatched, we’re unable to make changes or cancel it.
If you wish to modify or cancel your order, please contact our customer support team as soon as possible with your order number, and we’ll do our best to assist you.
What is "package tracking" in my orders?
Package tracking allows you to monitor the delivery status of your order in real time.
Once your order is shipped, you’ll receive a tracking number or link that lets you see where your package is and when it’s expected to arrive.
This helps you stay informed and ensures a smooth delivery experience.
